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Our services are still running (info COVID-19)

With the effects of the Covid-19 virus affecting most of the World, we wanted to share an update with you regarding how we are addressing the situation and what we are doing to protect our staff and customers.
It's important for us to let you know that we are still producing and shipping on time, although delivery could be delayed. With every order, you will get an exact shipping date and an expected delivery date. All orders will be processed and created with the same care as always.
The situation is of course serious, and therefore we are taking all the necessary precautions to keep the whole team safe. Firstly, working from home has been established for all those positions that allow it, and secondly, for the ones that have to prepare the orders, and therefore need to be in person in our production facility, we have taken extreme precautions, reinforcing the cleaning and hygiene measures, facilitating gloves, daily check ups on health status, increasing distance between working stations or establishing separate shifts, among other things.
Everyone is well, and grateful for your continued support.

How can I make my own personalized item?

Very easily! The design process is simplified into 3 steps. You can use any photo, logos, or text in your design.
1. Choose your product, 2. Upload an image, 3. Checkout.
If you still need inspiration, you can also use one of our design templates. Nobody deserves a boring phone case!

Can I use an image with a transparent background?

Yes you can, and we highly recommend it. Our Customizer supports PNG format images with transparent backgrounds.

Which image formats can I use and how do I make one?

The following formats are supported by our Customizer: JPG, PNG and GIF (but obviously not the moving GIFs). Files can be a maximum of 6MB. The higher the resolution of the image uploaded, the better the end result, and the bigger your smile. You can create your design beforehand using programs such as Adobe Photoshop or free tools such as Pixlr. Be sure to save your file in the formats previously mentioned to upload this image to our Customizer. Keep in mind that we maintain a 3mm safety margin near the edges and the camera opening to ensure that none of your artwork is cut off.

Can I use images from the internet?

Any picture with the correct format can be used (JPG, PNG or GIF). Be aware that images taken from the internet and especially social media sites, such as Facebook, often have a low resolution. If you use images taken from the internet, check that the resolution is adequate for the desired end result. In addition, ensure that you do not infringe on any copyright or ownership trademarks when using images taken from the internet. Not sure if you are? Simply ask the photographer to be sure.

Can I use logos?

Any image in the correct file format (JPG, PNG, or GIF) can be used. It’s important to check copyright/trademark rights when uploading a logo. The logo must be yours or you must have permission to use it. Are you not sure if you own the copyright/trademark? Please, contact the creator of the logo.

What is required from my computer to create a customized product?

Our Customizer supports the use of the following browsers: Internet Explorer 9 (IE9) or later, Google Chrome, Firefox, and Apple Safari. In order to use the upload function on mobile devices, the generation of IOS must not be older than 6 for iPhone and iPad. All android software is compatible.

I receive an error message when I try to create my order, why doesn’t it work?

If you are having trouble creating your order because of an error you are unable to upload a picture and order your item, please check the following:

- Does your browser meet the requirements? Our Customizer supports the use of the following browsers: Internet Explorer 9 (IE9) or later, Google Chrome, Firefox, and Apple Safari. In order to use the upload function on mobile devices, the generation of IOS must not be older than 6 for iPhone and iPad. All android software is compatible.

- Does the image you are trying to upload correspond to one of the following formats: JPG, PNG, or GIF?

- Does the image you are trying to upload exceed the maximum allowed size of 6MB? If so, you can reduce the size and try again.

- Is your internet connection stable and of a decent speed (5mbps+). When in doubt, move closer to your router or use a direct cable connection.

Can I submit an alternative delivery address?

Yes, you will be presented with the option to submit an alternative delivery address during checkout.

My order encountered an error and my shopping basket is now empty, can you fix this?

If your order failed to complete due to waiting too long between creation and purchase, or because of payment issues, you can easily find your order in your account dashboard. You can finalize your order by clicking “Re-Order” in your order overview.

I did not receive a confirmation email, was my order placed properly?

Be sure to check your junk or spam folder. If the confirmation email cannot be found in one of these folders and you have still not received an email from us, please let us know.

Can I cancel or make changes to my order?

Unfortunately, this is not possible. As soon as the order has been placed, it is processed by the production facility immediately to ensure quick delivery. This is an automated process and the robots hate being interrupted. Jokes aside, please make sure you are happy with your design before checking-out.

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FAQs

Our services are still running (info COVID-19)

With the effects of the Covid-19 virus affecting most of the World, we wanted to share an update with you regarding how we are addressing the situation and what we are doing to protect our staff and customers.
It's important for us to let you know that we are still producing and shipping on time, although delivery could be delayed. With every order, you will get an exact shipping date and an expected delivery date. All orders will be processed and created with the same care as always.
The situation is of course serious, and therefore we are taking all the necessary precautions to keep the whole team safe. Firstly, working from home has been established for all those positions that allow it, and secondly, for the ones that have to prepare the orders, and therefore need to be in person in our production facility, we have taken extreme precautions, reinforcing the cleaning and hygiene measures, facilitating gloves, daily check ups on health status, increasing distance between working stations or establishing separate shifts, among other things.
Everyone is well, and grateful for your continued support.

How can I make my own personalized item?

Very easily! The design process is simplified into 3 steps. You can use any photo, logos, or text in your design.
1. Choose your product, 2. Upload an image, 3. Checkout.
If you still need inspiration, you can also use one of our design templates. Nobody deserves a boring phone case!

I did not receive a confirmation email, was my order placed properly?

Be sure to check your junk or spam folder. If the confirmation email cannot be found in one of these folders and you have still not received an email from us, please let us know.

Can I cancel or make changes to my order?

Unfortunately, this is not possible. As soon as the order has been placed, it is processed by the production facility immediately to ensure quick delivery. This is an automated process and the robots hate being interrupted. Jokes aside, please make sure you are happy with your design before checking-out.

What are the shipping costs and times?


  • Express (UPS) (You don't need to be home, the package fits in your mailbox.) $14.99
  • Pick-up Point (UPS) (Delivery to a pickupoint near you. Opening hours differ per pickup-point.) $9.99
  • Standard (USPS) (You don't need to be home, the package fits in your mailbox.) $0.00

When will I receive my order?

Guaranteed Delivery Date
If you opt for a Premium Shipment we can ensure your order will be with you on the delivery date displayed on the checkout page, which includes the preparation time to dispatch and also the shipping time altogether. You will receive a tracking link as soon as your order is shipped.

Estimated Delivery Date
Delivery time is not guaranteed for Standard Shipment as there are lot of factor affecting its speed and thus we would suggest Premium Shipping if there is a date that you would like to meet.

How can I track my order?

You can track your order from your account page, available on our website. A tracking number will also be sent to you by email when your order is shipped. The tracking information can take a few hours to update after shipment, so please wait some time and check again before contacting our support team.

Public Holidays

During (Dutch) public holidays and peak seasons please allow extra time for order processing and delivery. On public holidays, orders will not be processed by us or by our carriers. Orders that were placed the day before the holiday and on the holiday itself will be sent out the first following business day.

January 1st. - New Year

April 10th. - Good Friday

April 13th. - Easter

April 27th. - Kingsday

May 5th. - Liberation Day

May 21st. - Ascension Day

Juni 1st. - Pentecost

December 25th. & 26th. - Christmas Day