Frequently asked questions
If your question is not answered below, contact us!
Reason for possible delay?
Due to planned system improvements, orders placed on the 25th of September after 4pm may incur 1 day production delay. Our apologies for any inconvenience.
When will my order be delivered?
See product page for the production time.
Our delivery time varies by product from 1 working day to a maximum of 3 working days. Delivery time applies from the day the order is produced. For each product, it is clearly indicated what the delivery time is. If you order products with different delivery times, we will ship the products together. You will receive your product as soon as possible. You can track the progress of your order by logging into your account.
We offer 3 shipping methods:
- i-Parcel delivery: 7-11 working days*
- Pickup-point Delivery (UPS): 2 working days*
- UPS Express delivery: 2 working days*
* shipping time excluding production time
What are the shipping costs?
We offer three shipping methods. For standard i-Parcel delivery’, we charge $4.99, if you choose ‘UPS Pickup-point deliver’, we will charge $9.99 and if you choose ‘UPS Express delivery,’ we will charge $14.99.
How can I pay for my order and is it safe?
Payment options available are: PayPal, MasterCard, Maestro, Visa, and American Express. Our payments are handled by the payment provider Adyen. All our prices include VAT.
Is warranty included with my product?
The warranty is indeed included with your purchase. A customized product includes a 1 year warranty that does not cover damages caused by normal use, such as :
- Phone cases: Scratches or cracks from regular use/p>
- T-shirts: wear and tear or loose stitching caused over time
I have a complaint about my order.
Is there a problem with your order? Just send us an email at firstname.lastname@example.org and our customer service team will take care of your issue! If you are not happy with the quality of your print, please send us a picture of it so we can quickly provide a solution.
Can I return my order and get a refund?
Custom products are not possible to be returned due to the fact that they have been personalized and can therefore cannot be reused or resold. However, If you have any issue with your item, please contact us email@example.com.
We, unfortunately, do not process orders during the holidays and neither do our shipping carriers. If your order is placed the day before the holiday after 4pm and on the holiday itself, your parcel will be shipped on the next working day after the holiday period. Our customer service team is also not available during holidays, so our apologies for any inconvenience this may cause and we ask for your patience during these holiday periods.
Public Holidays 2018:
January 1 - New Year's day
April 2 - Easter Monday
April 27 - Kingsday in the Netherlands
May 10 - Ascension Day
May 21 - Pentecost Monday
December 25 & 26 - Christmas
How do you deal with my personal information?
What are the terms and conditions of YourCustomPhoneCase.com
Our terms and conditions are available here and are registered with the Chamber of Commerce in Amsterdam.
What if you do not sell the right size or model I need?
We are always trying to improve our product selection and are open to any suggestion. Get in touch with us and we will see what we can do!