Frequently Asked Questions

To check the status of your order, manage your details, or ask questions about a product you've received, we recommend creating an account.

Important: Make sure you use the same email address as the one you used when placing your order.

• No account yet? Create one here.

• Already have an account? Log in here.

• Forgot your password? Reset it here.

• If you have any questions, reach out via our digital assistant, which can also look up your order.

Creating a personalized phone case is really easy! The design process is simplified into three steps:

1. Choose your product - Select your phone model and the type of case.

2. Upload an image - Use a photo, logo, or text in your design.

3. Checkout - Complete your order securely.

If you need inspiration, you can also use one of our design templates. Nobody deserves a boring phone case!

Yes, you can still cancel your order for up to around 30 minutes after placing it. After that, your order goes into production and we can no longer stop or change it — this is an automated process that guarantees fast delivery.

Want to cancel within this window? Our digital assistant will help you right away — provide your order number and we'll arrange the cancellation for you.

Important: We can't change the design itself. Forgot something? Cancel within 30 minutes and place a new order with the correct design.

Please first check your junk or spam folder. If the confirmation email isn't there and you still haven't received any email from us, please let us know.

We send confirmation emails immediately after an order is placed, so if you don't see it within a few minutes, checking your spam folder is the first step.

We offer custom B2B services for large orders, with fast, affordable, and creative solutions for your business needs.

Key details:

• Minimum order: Just 15 units with the same personalization.
• How to order: Use the design tool on our website or upload ready-made images.
• Product range: All styles on our website are available for personalization.
• Process: We provide you with sample photos for approval and offer personal guidance.

Questions before you order? Contact our B2B team via our digital assistant for detailed information.

If you chose a shipping method with a tracking link, you'll receive this link by email. You'll find the link in the shipping confirmation email.

As soon as you click the tracking link, you'll be redirected to the carrier's web page, where you can track your package's progress in real time.

Additional tracking options:

• You can log in to your account to check the status of your order.

• No account yet? Create one here. Make sure you create the account with the email address you used when placing your order.

• Forgot your password? Reset your password here.

• If you have any questions, reach out via our digital assistant, which can also look up your order and provide tracking information (where available).

Guaranteed delivery time: If you choose a shipping method with a guaranteed delivery time, we provide a specific delivery window. You'll receive a tracking link to follow your order.

Estimated delivery time: If you choose an estimated delivery time, we give an indication. This means the order may arrive earlier or later than the stated window. This option does not include a tracking link.

During peak periods, please allow extra time for the processing and delivery of your order. Please note that orders are not processed or shipped on the following public holidays in 2026:

January 1 – New Year's Day
April 5 – Easter Sunday
April 6 – Easter Monday
April 27 – King's Day
May 5 – Liberation Day
May 14 – Ascension Day
May 24 – Whit Sunday
May 25 – Whit Monday
December 25 – Christmas Day
December 26 – Boxing Day

Orders placed on or just before one of these public holidays are shipped on the next business day.

Lightning-fast processing: Order on a business day before 4:00 PM and your personalized case ships the very same day! We know you can't wait to receive your unique design.

Flexible shipping options: At checkout, choose the speed that suits you – from affordable standard shipping to lightning-fast express delivery.

Delivery time: Depending on the shipping method you choose, you can expect your order within 1–10 days. All delivery times are clearly shown at checkout.

We're proud to be THE specialist, with:

50,000+ positive reviews from satisfied customers
Secure payment methods for your peace of mind
High-quality printing technology and materials
A fast, automated production process
A wide range of supported phone models

Our commitment to quality and customer satisfaction has made us a trusted choice for personalized phone cases.

You can use any photo, logo, or text. We accept the most common image formats, including JPEG/JPG, PNG, GIF, and BMP.

Tip: For the best print quality, use high-resolution images (at least 300 DPI) and avoid heavily compressed files.

We offer secure payment methods, including:

Credit and debit cards: Visa, Mastercard, American Express
PayPal
Apple Pay
Google Pay

All payments are processed via secure, encrypted connections to protect your financial information.

Yes, absolutely. We use industry-standard SSL encryption and secure payment processing to protect your personal and financial information. We are PCI DSS compliant and never store your payment information on our servers.

Your security is our top priority, and we continually update our security measures.

It's not possible to return personalized items. However, if you're not completely satisfied with the product you received, please reach out. We're happy to help!

Ask our digital assistant your question at the bottom of this page and describe your issue. Log in to your account with the email address from your order so we can help you quickly.

• No account yet? Create one here. Make sure you create the account with the email address you used when placing your order.

• Forgot your password? Reset your password here.