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Popular topics: shipping, return, payment

Shipping

Christmas 2023

During the Christmas rush, we're managing a significant increase in orders. Our team is working hard to produce and ship quickly, but high volumes may extend timelines. Carrier delays, beyond our control, may also occur. Please allow an extra 2-3 working days for delivery. For the latest on your order, check your account. Merry Christmas

Does my order have a tracking link?

This depends on the shipping method chosen in the checkout.
If you opt for our premium, express, or pick-up delivery method, you will have a tracking link to follow the shipment of your order at any time. Please keep in mind the tracking information can take a few hours to update after your order is shipped.
If you have chosen our standard shipping method, your order will be shipped without tracking. This shipping method takes a bit longer but it’s also the most economic option. For the standard shipping method, we ask you to keep into consideration the dates given are an estimation, meaning the order could arrive a few days before, or a few days after.

Where can I track my order?

If you have chosen a shipping method with a tracking link, you will receive the link to track your order via email. You can find this link in the Shipping confirmation email that you’ve received from us. Once you click on it, you will be redirected to the webpage of the carrier you chose.

Does my order fit through the mailbox?

In most cases, you are required to sign for your package. Please ensure you or someone will be available to receive your ordered item(s). Should the delivery address not have an accessible mailbox, please use an alternative delivery address. If a package is returned to us, we will charge a redelivery cost for the package to be sent.

When will I receive my order?

We offer different shipping methods so you are able to choose whether you want one with a tracking link or not, as well as the time you're willing to wait for the delivery of your order.

What's the difference between Guaranteed and Estimated delivery?

Guaranteed Delivery Date
If you choose a shipping method with a guaranteed delivery date we will give you a more concrete time frame for the delivery of your order. You will receive a tracking link to follow the shipment of your order.

Estimated Delivery Date

If you choose a shipping method with an estimated delivery date we will provide you with an approximate delivery time. This means the order could arrive before or after the time frame given in the checkout. This option does not include a tracking link.

What are the shipping costs and times?

The prices below do not include taxes.
  • Express (FEDEX)$24.99
  • Standard (USPS Tracked)You don't need to be home, the package fits in your mailbox.$5.99
  • Standard (USPS)You don't need to be home, the package fits in your mailbox.$0.00

Public Holidays

During (Dutch) public holidays and peak seasons please allow extra time for order processing and delivery. On public holidays, orders will not be processed by us or by our carriers. Orders that were placed the day before the holiday and on the holiday itself will be sent out the first following business day.

January 1st. - New Year

April 5th. - Easter

April 27th. - Kingsday

May 13th. - Ascension Day

May 24th.- Pentecost

December 25th. & 26th. - Christmas Day

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FAQs

How can I make my own personalized item?

Very easily! The design process is simplified into 3 steps. You can use any photo, logos, or text in your design.
1. Choose your product, 2. Upload an image, 3. Checkout.
If you still need inspiration, you can also use one of our design templates. Nobody deserves a boring phone case!

I did not receive a confirmation email, was my order placed properly?

Be sure to check your junk or spam folder. If the confirmation email cannot be found in one of these folders and you have still not received an email from us, please let us know.

Can I cancel or make changes to my order?

Unfortunately, this is not possible. As soon as the order has been placed, it is processed by the production facility immediately to ensure quick delivery. This is an automated process and the robots hate being interrupted. Jokes aside, please make sure you are happy with your design before checking-out.

Christmas 2023

During the Christmas rush, we're managing a significant increase in orders. Our team is working hard to produce and ship quickly, but high volumes may extend timelines. Carrier delays, beyond our control, may also occur. Please allow an extra 2-3 working days for delivery. For the latest on your order, check your account. Merry Christmas

Where can I track my order?

If you have chosen a shipping method with a tracking link, you will receive the link to track your order via email. You can find this link in the Shipping confirmation email that you’ve received from us. Once you click on it, you will be redirected to the webpage of the carrier you chose.

When will I receive my order?

We offer different shipping methods so you are able to choose whether you want one with a tracking link or not, as well as the time you're willing to wait for the delivery of your order.

What's the difference between Guaranteed and Estimated delivery?

Guaranteed Delivery Date
If you choose a shipping method with a guaranteed delivery date we will give you a more concrete time frame for the delivery of your order. You will receive a tracking link to follow the shipment of your order.

Estimated Delivery Date

If you choose a shipping method with an estimated delivery date we will provide you with an approximate delivery time. This means the order could arrive before or after the time frame given in the checkout. This option does not include a tracking link.

What are the shipping costs and times?

The prices below do not include taxes.
  • Express (FEDEX)$24.99
  • Standard (USPS Tracked)You don't need to be home, the package fits in your mailbox.$5.99
  • Standard (USPS)You don't need to be home, the package fits in your mailbox.$0.00

Public Holidays

During (Dutch) public holidays and peak seasons please allow extra time for order processing and delivery. On public holidays, orders will not be processed by us or by our carriers. Orders that were placed the day before the holiday and on the holiday itself will be sent out the first following business day.

January 1st. - New Year

April 5th. - Easter

April 27th. - Kingsday

May 13th. - Ascension Day

May 24th.- Pentecost

December 25th. & 26th. - Christmas Day