Frequently Asked Questions
Here you'll find answers to the most common questions about ordering your custom phone case. We've covered everything you need to know to make your experience smooth and enjoyable.
Ordering Process
To check your order status, manage your details, or ask questions about a received product, we recommend creating an account. It's the easiest way to keep track of everything.
Important: Please make sure to use the same email address you used when placing your order.
• No account yet? Create one here.
• Already have an account? Log in here.
• Forgot your password? Reset it here.
Creating your custom phone case is easy! The design process is simplified into three steps:
1. Choose your product - Select your phone model and case type.
2. Upload an image - Use any photo, logo, or text in your design.
3. Checkout - Complete your order securely.
If you need inspiration, you can also use one of our design templates. Nobody deserves a boring phone case!
Unfortunately, this is not possible. As soon as an order is placed, it is immediately sent to our production facility to ensure fast delivery. This is an automated process.
Important: Please make sure you are happy with your design before checking out, as we cannot make changes once your order is submitted.
Be sure to check your junk or spam folder first. If the confirmation email isn't there and you still haven't received an email from us, please let us know.
We send confirmation emails immediately after an order is placed, so if you don't see it within a few minutes, checking your spam folder is the first step.
We offer bespoke B2B services for bulk orders with fast, affordable, and creative solutions for your business needs.
Key Details:
• Minimum Order: Just 15 items with the same personalization.
• How to Order: Use our website's design tool or upload print-ready images.
• Product Range: All styles on our website are available for customization.
• Process: We provide sample photos for approval and personalized attention throughout.
Questions before ordering? Contact our B2B team at b2b@yourcustomphonecase.com for detailed information.
Shipping & Delivery
If you chose a shipping method with a tracking link, you will receive it via email. You can find this link in the shipping confirmation email from us.
Once you click the tracking link, you will be redirected to the carrier's webpage where you can monitor your package's progress in real-time.
Additional options:
• You can log in to your account to check the status of an order.
• No account yet? Create one here. Please be sure to create the account with the email address used to place the order.
• Forgot your password? Reset it here.
Guaranteed Delivery: If you choose a shipping method with a guaranteed delivery date, we will provide a specific timeframe for your order's arrival. You will receive a tracking link to follow the shipment.
Estimated Delivery: If you choose a method with an estimated delivery date, we provide an approximate delivery window. This means the order could arrive before or after the timeframe shown at checkout. This option does not include a tracking link.
During peak seasons, please allow extra time for order processing and delivery. Please note that orders will not be processed or shipped on the following public holidays in 2025:
January 1st - New Year’s Day
April 20th - Easter Sunday
April 21st - Easter Monday
April 26th - King's Day
May 5th - Liberation Day
May 29th - Ascension Day
June 8th - Whit Sunday (Pentecost)
June 9th - Whit Monday (Pentecost)
December 25th - Christmas Day
December 26th - Boxing Day
Orders placed the day before or on one of these holidays will be sent out the next business day.
Lightning-Fast Processing: Order before 4 PM on a business day, and your custom phone case ships the very same day! We know you're excited to get your unique design.
Flexible Delivery Options: Choose the shipping speed that works for you at checkout—from budget-friendly standard mail to lightning-fast express delivery.
Delivery Timeline: Depending on your chosen shipping method, expect your order to arrive within 1-10 days. All delivery timelines are clearly displayed at checkout.
Product & Quality
We are proud to be the phone case print specialists with:
50,000+ positive reviews from satisfied customers
Secure payment methods for your peace of mind
High-quality printing technology and materials
A fast, automated production process
A wide range of supported phone models
Our commitment to quality and customer satisfaction has made us a trusted choice for custom phone cases.
You can use any photo, logo, or text. We accept the most common image formats, including JPEG/JPG, PNG, GIF, and BMP.
Tip: For the best print quality, use high-resolution images (at least 300 DPI) and avoid heavily compressed files.
Payment & Security
We offer secure payment methods, including:
Credit and Debit Cards
PayPal
Apple Pay
Google Pay
All payments are processed through secure, encrypted connections to protect your financial information.
Yes, absolutely. We use industry-standard SSL encryption and secure payment processing. We are PCI DSS compliant and never store your payment details on our servers.
Your security is our top priority.
Returns
It is not possible to return personalized items. However, if you are not completely happy with the item you received, please contact us. We're here to help!
Please contact us and log in to your account. Choose "My Received Product" and provide details about the issue. Our support team will reply within a few hours to resolve it.
• No account yet? Create one here. Please be sure to create the account with the email address used to place the order.
• Forgot your password? Reset it here.
Still have questions?
If you couldn't find the answer you were looking for, our customer service team is here to help!
Contact Us Here